Chatseeker Privacy Policy
Operated by Seeker Group Sp. z o.o.
Marcina Kasprzaka 31 / 119, 01-234 Warszawa, Poland
KRS 0001235815 · NIP 5273214719 · REGON 544523521
Effective Date: April 13, 2026
1. Who We Are
Chatseeker ("we", "us", "our") provides a SaaS platform for creators and agencies.
This Privacy Policy explains what data we collect, how we use it, how we share it, and your rights.
This Policy should be read together with our Terms of Service and Data Processing Agreement (DPA).
2. Controller vs Processor
We operate in two roles:
2.1 When we are the Data Controller
We act as Controller when we process data of:
- account owners
- users of our platform
- billing and support contacts
2.2 When we are the Data Processor
We act as Processor when our customers use the Service to process data of:
- fans
- subscribers
- third-party users
In that case, the Customer is the Controller and we process data on their behalf.
3. Personal Data We Collect
We collect Personal Data you provide directly, Personal Data collected automatically when you use the Services, including through trackers such as cookies, pixels, and SDKs as described in our Cookie Policy, and Personal Data we receive from service providers that support core functions such as payments, analytics, and customer support.
3.1 Personal Data you provide directly
- Name
- Email address
- Account credentials
- Support messages
3.2 Personal Data processed through the Service
- Chat messages
- Media (images, videos, files)
- User interactions
- Purchase behavior
- Tags, segmentation, analytics
This data is controlled by the Customer.
3.3 Automatically collected data
- IP address
- Device information
- Browser data
- Usage logs
- Cookie, pixel, and SDK-derived usage information
3.4 Personal Data received from service providers
- Payment status and transaction metadata
- Analytics insights
- Support and account administration information
4. Sensitive Data
Due to the nature of the Service, Customer Data may include:
- intimate or personal communications
- behavioral patterns
- potentially sensitive personal data
Chatseeker does not determine the nature of such data and processes such data solely on Customer instructions. The Customer is responsible for obtaining consent and ensuring lawful processing.
5. How We Use Data
We use data to:
- provide and operate the Service
- process payments
- provide support
- ensure security
- improve performance
We do not sell personal data.
6. Sharing of Data
We may share data with:
Service providers and partners
- providers that support hosting, infrastructure, analytics, payments, customer support, security, and related operational functions
- professional advisors such as auditors, lawyers, and insurers where reasonably necessary
Legal, compliance, and protection purposes
- competent authorities, regulators, courts, or law enforcement where required or permitted by law
- parties involved in fraud prevention, security, incident response, or the protection of rights and property
Corporate transactions
- relevant counterparties and advisors in connection with an actual or proposed merger, acquisition, financing, reorganization, or sale of assets
We do not sell or share data for advertising.
7. International Data Transfers
The Services and the server infrastructure used to provide them are hosted and operated in the United States.
As a result, Personal Data may be processed in the United States and, where necessary for service delivery, in other jurisdictions.
Where applicable law requires additional safeguards for cross-border transfers, we rely on appropriate mechanisms such as contractual protections, including Standard Contractual Clauses, and related transfer safeguards.
8. Data Retention
We retain data:
- as long as necessary for service provision
- for legal obligations
- for dispute resolution
We may retain data longer if required by law, including legal hold scenarios.
9. Data Deletion
Upon request or termination, data will be deleted or anonymized unless legal retention is required.
Customers are responsible for exporting their data.
10. Security
We maintain administrative, technical, and physical safeguards designed to protect Personal Data against unauthorized access, loss, misuse, alteration, and disclosure, including:
- Encryption where appropriate
- Role-based access controls applying least-privilege principles and multi-factor authentication
- Network segmentation and firewalls
- Logging and monitoring
- Vulnerability management and timely patching
- Secure development practices
- Employee confidentiality obligations and security training
- Vendor due diligence and contractual security obligations
- Business continuity and disaster recovery planning
- A documented incident response process
While no security measure can eliminate all risk, we design and operate our safeguards to align with the sensitivity of the data we process and the nature of the Services.
11. Your Rights
Depending on applicable law, you may have the right to:
- access your data
- correct data
- delete data
- restrict processing
- data portability
- withdraw consent
11.1 Processor Data Requests
If your data is processed by a Customer, contact the Customer directly. We assist them as required.
12. Cookies and Tracking
We may use cookies and tracking technologies for analytics and service functionality.
13. Children
The Services are intended for adults aged 18 or older, or the age of majority in the jurisdiction where the individual resides, if higher, and are not directed to children.
We do not knowingly collect Personal Data from anyone under the age of 18.
If you believe that a minor has provided Personal Data to us, please contact privacy@chatseeker.net and we will take appropriate steps to delete that information promptly.
14. Data Breach Notification
In case of a breach, we investigate, mitigate, and notify where required.
15. Changes
We may update this Policy.
Continued use of the Service constitutes acceptance.
16. Contact
For privacy requests: privacy@chatseeker.net