1. Introduction

This Payment and Refund Policy ("Policy") governs all payments, subscriptions, and refunds related to the Chatseeker platform ("Service").

All capitalized terms not defined herein shall have the meanings set forth in our Terms of Service.

2. No Free Trial

Chatseeker does not offer a free trial.

Access to the Service requires a paid subscription plan unless Chatseeker expressly agrees otherwise in writing.

3. Payment Processing

Payments are processed through third-party payment providers, including but not limited to:

Stripe
card networks (Visa, Mastercard, etc.)
digital payment methods (Apple Pay, Google Pay, etc.)

4. Payment Security and Personal Data

Payment processing is handled by PCI DSS-compliant providers.

Chatseeker:

does NOT store full card numbers
may process limited payment-related data (e.g., payment tokens, last four digits, billing country)

5. Service Credits

Chatseeker may operate using prepaid service credits.

Credits:

are NOT money or electronic money
have no stored monetary value
cannot be redeemed or withdrawn
are non-transferable

6. Prices and Taxes

All prices are displayed exclusive of applicable taxes unless stated otherwise.

Depending on your location, the following may apply:

VAT (EU/EEA)
UK VAT
US sales or use tax

7. Subscription and Pricing

Chatseeker offers subscription-based pricing per creator account.

The available plans are:

Lite: USD 9 per creator account per billing cycle, plus a 15% commission on commissionable revenue
Pro: USD 69 per creator account per billing cycle, plus a 10% commission on commissionable revenue
Lite and Pro include the same Service features; no features are withheld based on the selected plan
the commercial difference between Lite and Pro is the applicable commission rate

8. Plan Changes and Price Changes

Customers may request to switch between Lite and Pro.

Plan changes cannot take effect during the current month or active billing cycle and apply from the next billing cycle.

We may change pricing at any time. Any changes will:

be communicated in advance where required
apply from the next billing cycle

9. Automatic Renewal

Subscriptions may renew automatically unless canceled before the renewal date.

By enabling auto-renewal, you authorize Chatseeker to:

automatically charge your payment method
renew your subscription at the current rate

10. Refunds

All payments are generally non-refundable.

Refund requests are only considered if submitted within forty-eight (48) hours of the relevant payment, unless applicable law requires otherwise.

A refund is only available if no AI costs have been generated for the relevant account or subscription during that period.

AI usage and related cost signals may be tracked through OpenRouter where OpenRouter is used to provide the relevant AI functionality.

You receive immediate access to the Service upon purchase.

To the extent permitted by applicable law, this constitutes full performance of the Service.

11. Commission Model

Chatseeker does not charge commission on subscription revenue.

Commission applies only to tracked revenue from paid messages, tips, and other chat-generated content processed through the Service.

The applicable commission rate depends on the Customer's active Lite or Pro plan for the relevant billing cycle.

Message and tip activity may be tracked to calculate payable commission.

12. AI Costs for Refund Eligibility

For refund eligibility, AI costs include costs generated through:

automatically scheduled content processed through our Content Uploader
AI-generated chat messages
use of the AI Translator in the Message Dashboard

If any such AI costs have been generated, including costs tracked through OpenRouter, the payment is not eligible for the 48-hour refund policy, except where applicable law requires otherwise.

13. Refund Exceptions

Notwithstanding the above, refunds may be issued at Chatseeker’s sole discretion in cases such as:

duplicate payments
proven unauthorized transactions
technical issues preventing access
where required by applicable law

14. Right of Withdrawal (EU/EEA)

Where applicable, by purchasing digital services, you expressly request immediate access to the Service and acknowledge that your right of withdrawal may be lost once performance begins.

This applies to the extent permitted by applicable law.

15. Payment Disputes

If you dispute a payment, you agree to first contact Chatseeker to resolve the issue.

We reserve the right to contest chargebacks and recover associated fees and costs to the extent permitted by law.

16. Sanctions and Compliance

Chatseeker may refuse or cancel transactions or suspend access if required by:

sanctions laws
anti-money laundering (AML) regulations
fraud detection systems

17. Relationship to Other Policies

This Policy forms part of the Terms of Service and should be read together with:

Privacy Policy
Cookie Policy
Data Processing Agreement (DPA)

18. Governing Law

This Policy is governed by the laws of Poland.

19. Changes to this Policy

We may update this Policy at any time.

Changes take effect upon publication.

Continued use of the Service constitutes acceptance.